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Job Summary

Stephens IT Solutions are seeking to expand our engineering team to deliver high level support services to our customer base across the UK.

This role revolves around good communication and a strong basis of people skills.

The role involves attending customer sites to perform break-fix maintenance for reported issues, visiting customers to perform quality and pre-sale IT infrastructure audits as well as helping with resolving open tickets within the office when not deployed to site. You will be expected to respond to reactive issues as well as perform a range of hardware and software installations.

This role is subject to a three-month probationary period, during which the Managing Director and Helpdesk Manager will be monitoring and engaging with the successful candidate to review progress.

Technical Requirements

  • Windows Server Technologies, Exchange Servers and SBS Servers
  • Upgrading both hardware and firmware on server systems
  • RAID configurations
  • Support Active Directory and cloud supported platforms
  • Install, configure and maintain firewalls and routers as well as VPN connections
  • Office 365 setup / maintenance / migration
  • Configuring and maintain IP address and DNS settings
  • Windows 7 / 10 Operating Systems

Job Role

  • Field based (driving license essential) resolving field based issues and performing installations / reconfigurations
  • Visiting customer sites to perform audits / recommendations
  • Resolving active technical queries / issues within the office when not visiting customers
  • Lots of overtime availability for assistance with larger projects etc.

3rd Line – March 2017 – Full PDF here

Location: Croydon Department: Support / Administrative

This role will involve supporting the technical team and office staff with all administrative duties.

The role will also involve creating, updating and reconciling customer network reports and network manuals, to ensure all information is stored up-to-date.

We are also implementing a new support and ticket management system, the role will involve creating, updating and dealing with tickets within the system.

The responsibilities are broad and will include:

*Respond to queries raised via the Helpdesk telephone number, email, and through service managers

*Liaise / escalate calls to office based members of the IT support team when issues need “hands on” attendance to resolve them

*Liaise / escalate calls to National IT teams and Regional Managers as appropriate

*Create, update and manage customer network manuals to ensure we have the most up to date information available

*Work on the new ticket platform, help to design processes and ensure tickets and calls are resolved as swiftly as possible.

Skills/Experience

The right candidate will have experience working in a professional environment including:

*Experience of working in a professional practice environment
*Excellent communication skills – particularly telephone and written
*The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
*A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
*Good knowledge of Microsoft Office 2010 is essential
*Excellent problem solving and diagnosis skills
*Able to prioritise and manage conflicting demands
*Ability to work to tight deadlines

On a personal level, great communication and customer skills are an absolute must, you will be working with and providing IT support to users at all levels including Senior Directors. In addition to this we need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

Location: London Department: Service Desk

The role will involve providing IT support to our client base, resolving tickets raised by email, telephone and the service managers.

The responsibilities are broad and will include:

*Respond to queries raised via the Helpdesk telephone number, email, and through service managers
*Troubleshoot and seek to resolve to completion all reported IT issues that can be resolved remotely.
*Liaise / escalate calls to office based members of the IT support team when issues need “hands on” attendance to resolve them
*Liaise / escalate calls to National IT teams and Regional Managers as appropriate
*Assist users with access to, and use of, all relevant applications
*Maintain security of the systems as defined by the Director of IT
*Applying the Starters/Leavers Process in conjunction with HR
*Assist the local office based IT support staff to conduct remote New Starter Inductions where required
*Regular updates on progress to the IT Manager

Skills/Experience

The right candidate will have solid experience providing IT support in a professional environment including:

*The use of a centralised helpdesk call logging environment, Service Manager preferred
*Experience of working in a professional practice environment
*Excellent communication skills – particularly telephone and written
*The ability to assess each User’s level of IT knowledge and be able to deal with or adapt assistance to match
*Familiar with maintenance and administration of Windows client operating systems 7 Enterprise, Windows 2003 Server and Windows 2008 Server through ADS
*Familiar with Citrix / Terminal services based technologies
*Backup and restore procedures using Enterprise level solutions.
*A good understanding of IT/Data Security policies and procedures and reporting/escalating any non-adherence.
*Good knowledge of Microsoft Office 2010 is essential
*Excellent problem solving and diagnosis skills
*Able to prioritise and manage conflicting demands
*Working knowledge of working in a virtualised environment
*Thorough understanding of file access and management in a WAN / LAN environment
*Familiar with wireless networks and networking
*Ability to work to tight deadlines

On a personal level, great communication and customer skills are an absolute must, you will be working with and providing IT support to users at all levels including Senior Directors. In addition to this we need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

  • Location: Croydon
  • Salary: : £22,000 – £35,000 OTE per year with an uncapped commission structure
  • Position: Permanent
  • Years of relevant Experience: More than 1 year
  • Education Level: Degree level or equivalent
  • Career Level: Experienced (Non-Manager)
  • Department: Sales

Stephens IT are a modern, customer focused IT business and we’re looking for fresh thinking, motivated individuals to aid our expansion. As a Managed Service Provider we strive to offer an unrivalled quality of service and a unique range of products to delight our existing client base and tempt new clients to join our ranks.

Position Details

We’re looking for someone with:
  • Generating and converting opportunities into clients through the sale of company services / products
  • Enthusiastic – Keen attitude to improve and progress
  • Target Driven – Take full advantage of our uncapped commission structure
  • Clear Sales Ability – Able to convince and influence the customer to achieve a close
  • Basic PC Literacy – Full training of our systems will be provided l Constantly seeking feedback to learn and develop performance
Role responsibilities
  • Identify, prospect and propose new customers with the range of company products / services
  • Identify and communicate with potential customers, leading to new customer sales
  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast sales targets and ensure they are met by the team.
  • Track and record activity on accounts and help to close deals to meet these targets.
  • Liaise with internal staff to identify avenues for additional revenue generation
  • Research and develop a thorough understanding of the company’s people and capabilities.
  • Understand the company’s goal and purpose so that will continual to enhance
  • Location: Croydon
  • Industries: Computer/IT Services
  • Salary: : £15,000 – £18,000 per year with an uncapped commission structure
  • Position: Full Time/Permanent
  • Years of relevant Experience: Less than 1 year
  • Education Level: Secondary School or equivalent
  • Career Level: Experienced (Non-Manager)
  • Department: Sales

Stephens IT are busy expanding and we’re looking for successful people to join the team in a number of roles. As a Managed Service Provider we strive to offer an unrivalled quality of service and a unique range of products to delight our existing client base and tempt new clients to join our ranks.

Position Details

 
We’re looking for someone with:
  • Excellent Telephone Manner – Dealing with inbound & outbound calls
  • Enthusiastic – Keen attitude to improve and progress
  • Target Driven – Take full advantage of our uncapped commission structure
  • Clear Sales Ability – Able to convince and influence the customer to achieve a close
  • Basic PC Literacy – Full training of our systems will be provided l Constantly seeking feedback to learn and develop performance
Role responsibilities
  • Generating appointments for our Sales team to attend companies throughout the UK.
  • Leads are provided through our purpose built sales software along with your own diary management system to ensure call-backs are followed through.
  • Ensuring that you achieve your set monthly & quarterly targets to improve your salary and commission structure.
  • You do not need a background in Sales/IT – Full product training will be provided by Stephens IT.

E-mail your covering letter and CV to HR@stephens-it.com