What our clients say
In a very high demanding environment, it is not uncommon for desk moves, project builds and office fit-outs to be requested very last minute with incredibly tight deadlines. Due to the sizes and complexity of the moves – and the short timescales given to us – there is the potential and chance for lots of issues and problems that could impact our staff the following day. Handing over to the team at Stephens IT to manage the project fills me with nothing but confidence. I cannot think of a single time when Louis has displayed any signs that he is overawed by the request, and his level of detail to ensure that every aspect of the work is captured shows his dedication to his role as a Project Manager. Louis’ attention to detail and dedication is exceptional and he is a credit not only to himself, but Stephens IT as a company.Office Manager - Global Investment Bank
The Stephens IT team have gained the highest praise from my staff for their support in the period we have worked together. Their responsiveness, knowledge, competence and attitude have all been commented upon. It is the first time I can recall that IT support has been seen as a positive element of our business!Director - Multi-site Supply Company
Stephens IT have been faultlessly completing the trade floor moves in our London office for around 18 months. Their professionalism in completing both pre and post move audits enable us to ensure our front office staff & traders experience a seamless transition to new locations. Their pro-active mentality to pre-move audits allow for any concerns during the move to be identified early and addressed (this in turn allows for there to be minimal checks on the on-site support side). Moves are always completed within the timeframe allotted to allow for a handover period to onsite support, with usual moves including 6+ monitor configurations, including 2/3 machines with switches.
Global Investment Bank
HPM Developments would highly recommend Stephens IT as they provide an outstanding service. They have evaluated our existing hardware and initiated a plan to incrementally improve our system and installation of our IT smoothly and efficiently. They are an extremely professional company with a real commitment to provide excellent technical expertise and incredibly good customer service. They are responsive and prioritise any important issues that arrive, dealing with them quickly and effectively while providing a detailed follow-up and preventative maintenance. They can be trusted to do what they say and deliver on their promises and for a competitive price.HPM Developments
We have worked with Stephens IT for the last 3 years, during which time they have developed our website which has improved our ability to communicate with our current parents and staff whilst also giving us the ability to attract new children for the nurseries. The support from the help desk has been excellent with response times that we have not had previously with other IT companies. Stephens IT now manage all our communication systems including telephones, emails and data sharing which has made the administration of our nurseries infinitely easier. The professional and speedy response when new IT equipment is ordered and installed is to be recommended as leaves no down time. An excellent partner who have played a central part in setting up our two new nurseries.Nursery School
We have been utilising Stephens IT for a number of years now, and with a Gold Platinum IT Support contact in place for the past 8 months, I am delighted with the service received. Previously we used one supplier in the Midlands who provided remote support for our office in Kent, and remote/on-site support to our Shropshire office. We found this supplier to be expensive, and a lacking service with consistent recurring faults that were never fully resolved. Stephens IT had undertaken our website design project (www.ctn-uk.com) and I was delighted with the service received, hence I approached them regarding the IT Support services. Since they have taken over I do not have to worry about the IT System for CTN. Updates are run automatically out-of-hours, our system fully backs up to the cloud as well as onsite, and we have no more recurring issues. Stephens IT also provide all our hardware and software which is again prompt and very reasonably priced. The service is prompt and reliable and I have no hesitation in recommending them to any business.
UK Commercial Director - CTN Groupe