Schmidt Kitchens Case Study

Services:

Client: Schmidt Kitchens

Employees: 

Site: Sevenoaks

Date: September 2018

Website: www.home-design.schmidt/en-gb 

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Schmidt is the leading European kitchen and interior solutions brand thanks to its network of more than 450 points of sale in Europe. This leading position has been achieved by creating the best customisable, made-to-measure solutions for the pleasure of all the customers who have placed their trust in them for over 80 years.

 

Problem:

Schmidt were experiencing a bad service from their previous IT Support provider, particularly as SLAs were not being met and poor advice was being given to them. This prompted them to contact Stephens IT.

 

Solution:

Stephens IT offered Schmidt a free IT audit to diagnose any issues they were experiencing and suggest improvements to their current set up. After collating the information we found that their Office 365 licences could be upgraded to save them money on what they were currently paying. We also set them up on Sharepoint, making it easier for them to share files internally. They now have access to our Helpdesk to ensure SLAs are met and issues are fixed in a timely manner.