Creating an Enhanced User Experience for Elysian Residences


Full IT infrastructure design and support including server, network, WiFi, managed print, telephony and cyber security solutions. We also provided project management, procurement and installation services.

Elysian Residences have 40 years of experience in delivering some of the highest-quality senior living in the world.


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  • We wanted WiFi coverage to be consistent throughout the building. To achieve this we designed a solution with 35 access points, which allowed seamless wireless connection in all areas, from the basement to the gym on the 6th

  • As a resident home we made sure entertainment systems were catered for. For this we specified a projector and TVs for various areas of the building, including the entertainment areas.

  • We wanted to ensure the network was as reliable as possible, therefore we designed a robust network infrastructure to cater for all entities within the building. This was also designed to support CCTV, kitchen, catering and staff monitoring software.

  • We sat down with the client and designed a telephone system to fit their requirements, which included bespoke hunt groups and auto attendants. This was critical for the business to ensure residents were able to reach the correct departments.


  • Elysian Residences reached out to Stephens IT with a requirement to design and implement an IT infrastructure from scratch for their Landsby Apartments project in Stanmore. Before approaching us, Elysian had no dedicated plan for the IT application.

Our Solution

  • After reviewing the project plans, our proposal was to build an IT network and infrastructure which would involve designing and installing a server solution and implementing a WiFi solution. We also implemented a managed print solution and telephony system, as well as providing all AV equipment.

    Our mission was to create a solution that once implemented would allow staff to work seamlessly and efficiently throughout the residency with an enhanced end users’ experience.


An enhanced customer experience through strengthened WiFi and multiple fittings of AV equipment. Fully managed.

“My Initial discussions with Stephens IT were always very positive. Tom is obviously very knowledgeable but always comes across as respecting my level of understanding. I appreciated Stephens IT’s willingness to work with 180’s IT department back in the US in order to help me confirm spec and pricing. Their use of the Quip documents, though new for me, was quite helpful. The Coordination with POSERA (point of sale software) was very positive and the install of the network was smooth and timely.”

– Scott Haile, Director of Operations