Stephens IT Solutions provide a 24 / 7 / 365 service desk to provide a single resource to record and resolve your IT issues, minimising disruption to your wider business operation.
When managing an IT service, providing a prompt response and resolution is critical to ensure the end-user can continue to work effectively. At Stephens IT, we provide a central, unified resource with professional technicians which helps us to overcome the issues faced by internal service desks, such as:
- Ownership and accountability
- Insufficient understanding of user issue
- Resource of technical understanding
- Lack of process and standards
- Reactive rather than proactive