Get in Touch

+44 (0) 844 357 0900

info@stephens-it.com


Want to stay up to date with our latest news and offers?




Hardware issues and failures can cause significant disruption for any business, often resulting in complete loss of IT access for the end-user. Without professional resolution, this can result in very expensive downtime.

When problems arise, it is essential to provide a fast, resourceful and expert response to ensure the issue is dealt with effectively.

 

What we offer:

Guaranteed response & fix time
Over 40 full time technicians
Extensive spares holding facility

Issues faced by businesses without a Break / Fix resource include:

 

  • Inadequate staff resource – Most internal staff lack the expertise or capability to provide ongoing in-house support or handle major failures. On top of this, there is no reliable out of hours cover.
  • Lack of procedure – Companies may not have the correct help desk resource / knowledge to diagnose and track hardware faults.
  • Lack of spare resources – Investment in spare IT hardware is often overlooked as a pool of spare resources is required to reduce direct staff downtime while issues are resolved.
  • Parts – Businesses are reluctant to stock parts in-house as these can cause long-term stock issues and storage space is also required.

Get in touch

+44 (0) 844 357 0900