Break / Fix
Hardware issues and failures can cause significant disruption for any business, often resulting in complete loss of IT access for the end-user. Without professional resolution, this can result in very expensive downtime.
Reasons why businesses without a break/fix service may face issues:
Inadequate staff resource – A lot of internal staff lack the expertise or capability to provide ongoing in-house support or handle major failures. On top of this, there is no reliable out of hours cover
Lack of procedure – Companies may not have the correct help desk resource/knowledge to diagnose and track hardware faults.
Lack of spare resources – Spare resources are required to reduce staff downtime while issues are resolved, however investment in spare hardware is often overlooked by companies.
Parts – Businesses are reluctant to stock spare parts in-house as these can cause long-term stock issues and storage space is also required, which a lot of businesses don’t have.