Hardware issues and failures can cause significant disruption for any business, often resulting in complete loss of IT access for the end-user. Without professional resolution, this can result in very expensive downtime.
When problems arise, it is essential to provide a fast, resourceful and expert response to ensure the issue is dealt with effectively.
What we offer:
Issues faced by businesses without a Break / Fix resource include:
- Parts – Businesses are reluctant to stock parts in-house as these can cause long-term stock issues and storage space is also required.
- Inadequate staff resource – Most internal staff lack the expertise or capability to provide ongoing in-house support or handle major failures. On top of this, there is no reliable out of hours cover.
- Lack of procedure – Companies may not have the correct help desk resource / knowledge to diagnose and track hardware faults.
- Lack of spare resources – Investment in spare IT hardware is often overlooked as a pool of spare resources is required to reduce direct staff downtime while issues are resolved.