Break / Fix

Hardware issues and failures can cause significant disruption for any businesses, as often issues result in complete loss of IT access for the end-user. This causes significant disruption and without professional resolution can result in very expensive downtime.

When dealing with hardware issues, it is essential to provide a fast, resourceful and expert response to effectively ensure the issue is dealt with.

Issues faced by business without a Break / Fix resource include:
  • Parts

Essential parts should be stocked for consistent access to compatible parts supply to the core infrastructure. Business are reluctant to stock parts in-house as they can cause long-term stock issues, storage space is required, and a large variety of parts is required.

  • Inadequate staff resource

Insufficient staff and expertise to provide cost-effective ongoing in-house support to a growing user base, inadequate capabilities to handle major failures, no reliable out of hours cover.

  • Lack of procedure

Companies may not have the correct helpdesk resource / knowledge to diagnose and track hardware faults.

  • Lack of spare resources

Investment in spare IT hardware is often overlooked, a poole of spare resources is requirement  to reduce direct staff downtime whilst issues are resolved.

Our concept of delivering a Hardware solution that delivers an effective ROI utilises our ability to deliver services nationwide, which combined with our experience in providing IT solutions, makes us the provider of choice. Utilising our mobile national engineering resource, of over 40 full time technicians, means we can guarantee response and fix times. Because all our engineers are accredited and experienced, you can rely on a consistently professional service.

Working with Stephens IT as your partner, you can be assured you will always have the parts you need. We have an extensive spares holding facility, and can even offer a sparing option specifically dedicated to your business to ensure high availability.
Contact us today for more information on our Hardware Break / Fix services.