Break / Fix

Hardware issues and failures can cause significant disruption for any business, often resulting in complete loss of IT access for the end-user. Without professional resolution, this can result in very expensive downtime.

Reasons why businesses without a break/fix service may face issues:

Inadequate staff resource – A lot of internal staff lack the expertise or capability to provide ongoing in-house support or handle major failures. On top of this, there is no reliable out of hours cover

Lack of procedure – Companies may not have the correct help desk resource/knowledge to diagnose and track hardware faults.

Lack of spare resources – Spare resources are required to reduce staff downtime while issues are resolved, however investment in spare hardware is often overlooked by companies.

Parts – Businesses are reluctant to stock spare parts in-house as these can cause long-term stock issues and storage space is also required, which a lot of businesses don’t have.

ENQUIRE TODAY

When problems arise, it is essential to provide a fast, resourceful and expert response to ensure the issue is dealt with effectively.

We offer:

Guaranteed response & fix time
Over 40 full time technicians
Extensive spares holding facility

IT SUPPORT CASE STUDY

CTN are Europe’s largest supplier of products and services to the exhibition, conference, theatre, marquee and retail sectors.

View Case Study