IT Support

We manage your technology estate end-to-end, driving efficiency, flexibility and security within your organisation.

IT support can be viewed as simply providing technical assistance as and when problems occur, however if like most modern businesses you rely on your technology to drive growth and success, it’s much more than that.

Having supported technology since 2012, we’ve carefully built our offering to encapsulate the entire technology stack, creating a true end-to-end outsourced solution for our customers.

We provide IT support for clients across the globe through our UK and US locations. Although each client is unique, our ultimate goal is the same: to ensure your technology boosts efficiency, growth and success within your organisation.

We achieve this with the following:

BAU IT support – supporting the user-base with day to day issues and management of inventory
Designing, planning and budgeting for your technology requirements in alignment with your organisation’s wider strategy
Network management and upkeep
Implementing change and projects in line with the designed strategy
Management of ancillary functions – connectivity, communications, mobile and procurement

Most SME customers are unable to invest in a large in-house IT team that larger enterprises may benefit from. We help our customers gain a competitive edge by giving them access to certified technical resource at a fraction of the cost of hiring internally.

How do we deliver our support?

We deliver our IT support services through either our shared or dedicated service desk environments. Our endpoint management tool gives end users quick access to our service desk (no need to download applications request TeamViewer sessions) – we simply connect into the endpoint and get to work on fixing the issue, usually on a first-call/first-fix basis where possible.

We align our offering with dedicated SLAs to deliver a service desk function that is:

Available when you need us

We operate 24/7/365 in multiple timezones

Reliable

Delivering first-time fixes where possible

Efficient

Service excellence is embedded into our service delivery

Communication with our clients is essential in ensuring we are delivering the best possible service. We hold monthly meetings with the account management and tech team to review our support offering and ensure we are meeting client needs.

Onboarding

What does the onboarding process look like?

1. Review

It all starts with an in-depth review and understanding of the customer, their infrastructure and what they are looking to initially achieve from the partnership.

2. Proposal

We conduct a thorough review of the environment before providing a bespoke proposal that addresses any key concerns and details the service offering in depth.