Technology is critical to the function of every modern business. Our support services ensure that your IT is readily available, well supported and working effectively.
With Stephens IT, you can have peace of mind that your IT infrastructure is in capable hands. We deal with a range of businesses, from start-ups to multi-national global companies, providing support levels up-to and including 24 / 7 / 365 solutions, delivering reliable services with fixed costs.
Service Level Agreement (SLA)
The purpose of the SLA is to clearly establish resolution procedures and timescales to resolve an IT issue. Our SLA offers customers a clear, defined commitment of support to resolve issues according to their priority.