Our service desk is available 24/7 /365 to record and resolve your IT issues, minimising disruption to your wider business operation.
Our central, unified resource of professional technicians can tackle issues faced by internal service desks such as:
- Ownership and accountability
- Insufficient understanding of user issue
- Lack of technical understanding
- Lack of process and standards
- Reactivity rather than proactivity
Our help-desk process ensures that our customers are informed at every key stage of the issue and resolution. We provide a prompt response and resolution, ensuring the end-user can continue to work effectively as soon as possible – something that we feel isn’t always dealt with correctly by a lot of providers.